Junior Support Technician

The Job Role
We are looking for a Junior Support Technician to support our expanding portfolio of international clients. This is not your average Help Desk support role and the successful candidate will be expected to contribute to various technical areas of the business. The candidate will be expected to provide additional technical support services, including providing onsite technical support at client events, as well as assisting with our internal IT infrastructure.

Key elements of the role that should excite you:

• Become an expert in our software and systems and work with our existing Support Technicians to improve our systems.
• Assist our clients with support enquiries and maintain high levels of communication our wide range of international clients either in person, remotely, online or via telephone.
• Help to update and manage our online Help Desk system and our online knowledge resource used by all of our clients.
• Provide guidance on the union of processes and system implementation within registration management, abstract management, exhibition management and membership management.
• Provide technical support ranging from networking, software installation and delivery of our additional onsite technology services, such as setting up barcode scanners and voting keypads.
• Travel to client training sessions and to support at events, both in the UK and abroad sometimes at short notice.
• Skills & Experience
  You should demonstrate experience and understanding in the following:

• Confident in installing and managing applications over a network and server based environment.
• Familiarity of database environments and architecture.
• Familiarity of MS SQL and .ASP, .ASP.NET application environments and HTML
• Experience in web design and website maintenance.
• Fully IT literate.
• Ability to speak more than one language.

You should have the following skills:

• Exceptional communication skills and confident in communicating with all levels of client personnel, from system user to CEO level.
• Good attention to detail - a methodical and thorough approach to work, ensuring accuracy at all times.
• Comfortable to travel independently and represent Shocklogic at client offices and events.

As a small company the ability to contribute ideas and development within our growing, dynamic organisation are always encouraged. You will be expected to become an expert user of our systems and to help improve them. We are all part of the testing team!

Our Offer

• Competitive salary package
• 23 days holiday
• Relaxed, informal working environment